Shipping & Returns

Placing an Order+

How do I know my order has been received by Burchgrove Home?

+
Firstly, welcome to The Grove!

Once you “Place Order” & make payment you will receive a confirmation email to the email address you supplied with your order (please also check your spam/junk folder). If you do not receive a confirmation email within 2 hours of placing your order, please contact: admin.uk@burchgrovegroup.com

How do I qualify for free shipping?

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Spend £49.95 [or above!] to qualify for free shipping. Orders under this threshold will incur a shipping cost of £3.95

What happens If my payment Is declined?

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If your payment is declined, you will either be directed to the Burchgrove Home website or it will ask you to make payment again with another credit card.

I accidentally ordered the wrong Item! Can I cancel my order once I've received the confirmation?

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Please contact admin.uk@burchgrovegroup.com immediately. If your order has not been dispatched, we will do our best to change the order for you. Unfortunately, if your order has been dispatched, we will be unable to stop delivery however we will allow you to return the item for a full refund (minus the cost of delivery & provided the items are returned in original condition). Please note that the cost of returning the item will need to be covered by the customer.

What do you do with all the details I supply about myself?

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We understand that the privacy of your details is important, so we take this very seriously. Please refer to our privacy policy. If you have any further questions about our policy, please contact us via admin.uk@burchgrovegroup.com

Order Delivery+

How do I know my order has been dispatched and will I be able to track it?

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When your order has been dispatched you will receive a confirmation email with a tracking number so you can check your delivery status at any time.

If you haven't received a confirmation email or have any questions regarding the delivery of your order please contact admin.uk@burchgrovegroup.com

Who will deliver my order?

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We use DPD (UK) & Royal Mail to deliver all of our orders.

Do you deliver internationally?

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We currently only ship within the UK. For international stockists, please send us an email at admin.uk@burchgrovegroup.com so we can assist you.

How long will it take to receive my order?

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3 - 5 business days.

Will I need to sign for my delivery?

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Yes. Orders require a signature on delivery.

** WE DO NOT DELIVER TO PO BOXES **

Can I change my delivery address after I’ve placed my order?

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Please contact admin.uk@burchgrovegroup.com immediately. If your order has not been dispatched, we will do our best to change the delivery address for you.

Do you deliver internationally?

+
We currently only shipping within the UK. For international stockists, please send us an email at admin.uk@burchgrovegroup.com so we can assist you.

Returns+

What is your returns policy?

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If you are not satisfied with your purchase, Burchgrove Home will offer a refund, to the amount of the item(s) at the time of said purchase, provided that: Items are returned within 30 days of time of receipt of goods; You have proof of purchase; Items must be in un-used condition with the original undamaged packaging The customer is responsible for return shipping costs, please ensure that the return product is suitably packed to prevent damage during return shipping.

Please allow 5 to 7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty. Unfortunately, we do not offer refunds on gift cards or credits.

If you would like to return your purchase, please contact us at admin.uk@burchgrovegroup.com and we will provide details on where to send your return.

What happens If my order arrives damaged or I received the Incorrect Product?

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If in the unfortunate event your item arrives damaged, faulty, or incorrectly shipped, please contact us via email admin.uk@burchgrovegroup.com within thirty (30) days of receipt of goods. Should your item be deemed faulty, damaged or incorrectly shipped, Burchgrove Home will provide a gift card, exchange, store credit or refund. Refunds will be processed according to your original method of payment.

If you believe your item is faulty after the 30-day time criteria, Burchgrove Home may require you to send the item back at your expense for assessment. This cost will be refunded to you if the item is deemed faulty.

General+

Placing an Order+

How do I know my order has been received by Burchgrove Home?

+
Firstly, welcome to The Grove!

Once you “Place Order” & make payment you will receive a confirmation email to the email address you supplied with your order (please also check your spam/junk folder). If you do not receive a confirmation email within 2 hours of placing your order, please contact: admin.uk@burchgrovegroup.com

How do I qualify for free shipping?

+
Spend £49.95 [or above!] to qualify for free shipping. Orders under this threshold will incur a shipping cost of £3.95

What happens If my payment Is declined?

+
If your payment is declined, you will either be directed to the Burchgrove Home website or it will ask you to make payment again with another credit card.

I accidentally ordered the wrong Item! Can I cancel my order once I've received the confirmation?

+
Please contact admin.uk@burchgrovegroup.com immediately. If your order has not been dispatched, we will do our best to change the order for you. Unfortunately, if your order has been dispatched, we will be unable to stop delivery however we will allow you to return the item for a full refund (minus the cost of delivery & provided the items are returned in original condition). Please note that the cost of returning the item will need to be covered by the customer.

What do you do with all the details I supply about myself?

+
We understand that the privacy of your details is important, so we take this very seriously. Please refer to our privacy policy. If you have any further questions about our policy, please contact us via admin.uk@burchgrovegroup.com

Order Delivery+

How do I know my order has been dispatched and will I be able to track it?

+
When your order has been dispatched you will receive a confirmation email with a tracking number so you can check your delivery status at any time.

If you haven't received a confirmation email or have any questions regarding the delivery of your order please contact admin.uk@burchgrovegroup.com

Who will deliver my order?

+
We use DPD (UK) & Royal Mail to deliver all of our orders.

Do you deliver internationally?

+
We currently only ship within the UK. For international stockists, please send us an email at admin.uk@burchgrovegroup.com so we can assist you.

How long will it take to receive my order?

+
3 - 5 business days.

Will I need to sign for my delivery?

+
Yes. Orders require a signature on delivery.

** WE DO NOT DELIVER TO PO BOXES **

Can I change my delivery address after I’ve placed my order?

+
Please contact admin.uk@burchgrovegroup.com immediately. If your order has not been dispatched, we will do our best to change the delivery address for you.

Do you deliver internationally?

+
We currently only shipping within the UK. For international stockists, please send us an email at admin.uk@burchgrovegroup.com so we can assist you.

Returns+

What is your returns policy?

+
If you are not satisfied with your purchase, Burchgrove Home will offer a refund, to the amount of the item(s) at the time of said purchase, provided that: Items are returned within 30 days of time of receipt of goods; You have proof of purchase; Items must be in un-used condition with the original undamaged packaging The customer is responsible for return shipping costs, please ensure that the return product is suitably packed to prevent damage during return shipping.

Please allow 5 to 7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty. Unfortunately, we do not offer refunds on gift cards or credits.

If you would like to return your purchase, please contact us at admin.uk@burchgrovegroup.com and we will provide details on where to send your return.

What happens If my order arrives damaged or I received the Incorrect Product?

+
If in the unfortunate event your item arrives damaged, faulty, or incorrectly shipped, please contact us via email admin.uk@burchgrovegroup.com within thirty (30) days of receipt of goods. Should your item be deemed faulty, damaged or incorrectly shipped, Burchgrove Home will provide a gift card, exchange, store credit or refund. Refunds will be processed according to your original method of payment.

If you believe your item is faulty after the 30-day time criteria, Burchgrove Home may require you to send the item back at your expense for assessment. This cost will be refunded to you if the item is deemed faulty.

General+